What brands of core components do you use? How about your supply chain?
We cooperate with top international component brands such as Nichia and Osram to ensure excellent performance and stability.
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What’s your lead time for stock items and customized orders?
In-stock goods ship in 1~3working days; OEM/ODM orders:7~15 working days, partial shipment negotiable for bulk order
Do you provide customization service? Is small-batch customization acceptable?
We support project-based and small-batch customization. Virtual factory tour is available for you to check the whole production process.
What services do you provide for pre-sales and after-sales? What is your fault response time?
We provide exclusive one-on-one service. Free lighting design is available before purchase. After-sales services include remote technical support, video debugging, equipment calibration and firmware upgrade. We guarantee fault diagnosis within 48 hours.
Source origin and service life of laser diode?
We use original Nichia laser diodes imported from Japan with a rated lifespan of over 20,000 hours. The laser diode comes with a 1-year warranty, and the whole unit is covered by a 5-year warranty.
What measures do you take for environmental protection and sustainable development?
We adopt low-carbon production and recyclable paper packaging. Our lasers save over 60% energy with zero mercury pollution, and the modular design facilitates maintenance.
What mainstream control protocols and systems are your devices compatible with?
It supports DMX, Art-Net, MA, Hog, Pangolin and other mainstream consoles and software, and custom programming is available
What is the waterproof rating of your laser lights? Are they suitable for harsh outdoor environments
Our products reach IP54/IP65 waterproof rating. They have passed salt spray and high & low temperature tests, ideal for outdoor performances and cultural tourism projects.
What material is adopted for product housing?
Thickened aviation aluminum alloy for housing; outdoor version with anti-corrosion coating for rust & extreme temperature resistance.
What fields does DarkTone focus on?
With complete certifications and reliable performance, our products are sold worldwide and widely recognized by global partners.
What responsibilities does the enterprise take in the industry?
We abide by industry standards, promote green production and drive sound and sustainable industrial development.
What working spirit does your team uphold?
We keep innovating and pursuing excellence to continuously improve products and services.
What is your business philosophy?
We adhere to integrity-based operation, take quality as the core, make products with service-oriented mindset, and serve every customer wholeheartedly.
What are DarkTone's brand philosophy and service principles?
DarkTone follows the philosophy of "Setting the tone of light in the dark". We focus on quality and integrity, providing one-stop services covering design, production and after-sales support for global customers.